Refund policy

At Norvik Club, we want you to love your purchase. If something isn't right, here is how returns and refunds work.

Return Window

Return requests must be made within 14 days of delivery.

Condition of Returned Items

To be eligible for a return, items must be unused and in their original condition, with the original packaging in good shape. We may refuse returns for items that show signs of damage, wear, washing or alteration.

How to Start a Return

Before sending anything back, please contact us with your order number and the reason for your return. Returns sent without contacting us first may not be processed.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective or incorrect because of an error on our part. We recommend using a trackable shipping service, as we cannot be held responsible for return parcels lost in transit.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved. Approved refunds are issued to your original payment method. Please allow some extra time for your bank or payment provider to process and post the refund.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery with your order number and clear photos of the item and its packaging, so we can make it right.

Return Address

Norvik Club
7102 S Mason Rd, Apt#4310
Richmond, TX 77407
United States

Questions

For any questions about returns or refunds, call us at (813) 325-0836 or reach us through our Contact page.